InDrive

1. Introduction

Welcome to inDrive Drivers ZA.

We are an Authorized inDrive Partner in South Africa, providing driver registration assistance and support to individuals who wish to register and drive with inDrive.

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, process, store, and share your personal information when you use our website, submit a registration form, or contact our team.

Our processing of personal information is intended to comply with the Protection of Personal Information Act, 2013 (POPIA) and other applicable South African data protection requirements.

2. Information We Collect

When you use our website or apply for driver registration, we may collect information including:

• Full name

• Mobile phone number

• City or location

• Vehicle make and model

• Vehicle year

• Driver registration information

• Information and documents you voluntarily provide during the registration process

• Communications you send to our team through WhatsApp or other contact methods

• Basic website usage and technical information, where applicable

We only request information that is reasonably necessary to assist with your driver registration, provide support, operate our website, and perform related services.

3. How We Use Your Information

We may use your personal information to:

• Assist you with your inDrive driver registration

• Check information relevant to registration requirements

• Contact you regarding your registration

• Provide registration guidance and support

• Follow up on your application

• Respond to your questions and requests

• Facilitate the registration process with relevant parties where necessary

• Improve our website and registration experience

• Prevent duplicate, fraudulent, or invalid registration requests

• Meet applicable legal and regulatory requirements

4. Sharing Your Information

Where necessary to complete or support your driver registration, relevant personal information may be shared with inDrive or other service providers involved in the registration process.

We do not sell your personal information.

We only share personal information where reasonably necessary for the purposes described in this Privacy Policy, where you have authorised us to do so, or where disclosure is required or permitted by law.

5. WhatsApp Communication

Our website may allow you to contact our registration team through WhatsApp.

If you choose to communicate with us through WhatsApp, we may use the information you provide through the conversation to assist with your driver registration, answer your questions, and provide relevant support.

Your use of WhatsApp is also subject to WhatsApp's own terms and privacy practices.

6. Cookies and Website Technologies

Our website may use cookies and similar technologies to operate the website, understand website usage, improve performance, and measure the effectiveness of our services or marketing activities.

Where required, you may be provided with options to manage your cookie preferences.

7. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, to provide registration support, and to meet applicable legal, regulatory, contractual, or legitimate business requirements.

When personal information is no longer required, we may securely delete, destroy, or de-identify it as appropriate.

8. Security of Your Information

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.

However, no online system or method of electronic communication can be guaranteed to be completely secure.

9. Your Rights Under POPIA

Subject to applicable law, you may have the right to:

• Request access to personal information we hold about you

• Request correction or updating of inaccurate information

• Request deletion or destruction of personal information where applicable

• Object to certain processing of your personal information

• Withdraw consent where processing is based on consent

• Ask questions about how your personal information is processed

• Lodge a complaint with South Africa's Information Regulator

Requests may be subject to applicable legal requirements and limitations.

10. Marketing Communications

Where required by law, we will obtain the appropriate consent before using your personal information for direct electronic marketing.

You may request to stop receiving marketing communications from us at any time using the available opt-out method or by contacting us.

Registration-related communications necessary to process or support an application may be treated separately from marketing communications.

11. Third-Party Services

Our website may contain links to or integrate with third-party services, including WhatsApp and inDrive.

These third parties may process information according to their own privacy policies and terms. We recommend reviewing the privacy information provided by any third-party service you use.

12. Children's Privacy

Our driver registration services are intended for individuals who meet the applicable legal and platform requirements to register as drivers.

We do not knowingly collect personal information from children for driver registration purposes.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, or applicable legal requirements.

The latest version will be published on this page with an updated Last Updated date.

14. Contact Us

If you have questions about this Privacy Policy, how your personal information is processed, or wish to exercise a privacy-related right, please contact us through the contact details provided on our website.

Website:
inDrive Drivers ZA

South Africa

15. Information Regulator of South Africa

You may also contact or lodge a complaint with the Information Regulator of South Africa regarding the processing of personal information under POPIA.